Die Liebherr-IT Services GmbH mit Sitz in Oberopfingen bei Kirchdorf an der Iller erarbeitet IT-Lösungen für die gesamte Firmengruppe, koordiniert die standortübergreifenden IT-Anwendungen und berät die Gesellschaften der gesamten Firmengruppe in IT-Fragen.
Your future. What you can expect
- Collaborate on designing, implementing, and organizing our central service desk
- Define and enforce guidelines for support processes, including incident management, request fulfillment, and problem resolution
- Lead the onboarding process for new Service Desk agents, fostering a positive, customer-oriented work culture
- Serve as the central point of communication for customer information, including incident notifications, software releases, and maintenance updates
- Implement tools (such as ticket tracking, automation, and AI) to streamline service desk operations
- Direct and prioritize ticket routing and fulfillment
Your profile. What you bring in
- Proven leadership experience in IT Service Desk Management
- Completed studies in business informatics
- Experienced communication skills in English and German
- Team player with a strong work ethic and a global, customer-centric mindset
- Hands-on approach, emphasizing clear processes and quick decision-making
- Actively contribute to team transformation as a servant leader
Our commitment to you. Your benefits
As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities.
Become part of our strong team and get to know the Liebherr Group as a reliable partner.
Our benefits:
- An exciting opportunity to lead in the convergence of technology and business strategy, shaping the future
- The opportunity to be a part of a global leader in innovation
- A dynamic and supportive work environment with opportunities for personal and professional growth
- Shaping and supporting meaningful change within our IT world
- Attractive remuneration and social benefits
- Flexible and hybrid working
- Freedom for creative work
- Company pension scheme
- Crisis-proof workplace
- Individual development and training opportunities
- Employee benefits & discounts
- Bicycle leasing
- Healthy & regional catering
- Company health management
- EGYM Wellpass
Get your own impression: Liebherr - Imagefilm Standort Oberopfingen - YouTube Liebherr - Finde dein perfektes Match! (youtube.com)
